Written by: Sean Hakes

I’ve always been a fan of live chat even before ReachLocal announced the launch of TotalLiveChat.

Several years ago I formed iClick ChatBack – a testing environment for live chat that featured intelligent triggers based on users entry points, time on-site and exit points. During this testing period I quickly learned how incredibly powerful adding live chat to a website could influence it’s overall conversion rate, it was drastic.

Last year just before the launch of TotalLiveChat I decided to suspend iClick ChatBack and focus on growing the portion of our business that we do best: Search Engine Optimization.

Several months ago I decided to try TotalLiveChat as a live chat solution for SeanHakes.com and since it’s been live it’s proven to be a powerful marketing tool that well delivers a substantial ROI. A fine addition to our already powerful SEO services.

For those who are unfamiliar with the pricing structure it’s simple; $10/lead and the majority of the ‘sales leads’ tend to be very good.

Though this service has proven to be a great addition to our powerhouse organic services it’s like most, not perfect. We’ve seen a handful of bogus leads come through that were obvious unrelated or non-sales related inquires, but the good leads without a doubt out number the bogus ones and we’ve seen a great overall ROI.

TotalLiveChat: Recommended